525i Privacy Policy – Personal Data Protection for Malaysian Players

1 Introduction & Scope of This Privacy Policy

525i is an online casino and gaming platform that operates in full compliance with Malaysian law, including the Personal Data Protection Act (PDPA) 2010. As a responsible data controller, 525i take our obligation to protect every member's privacy seriously — especially those who have entrusted us with their personal information.

This Privacy Policy applies to all users of the platform 525i, covering the official website, mobile applications for Android and iOS, and all related services provided under the brand 525i. It clearly outlines the types of data we collect, why we need it, how we protect it, and the rights you hold as the individual whose data we process.

We understand that in today's digital age, trust in how a platform handles personal data is just as important as trust in the fairness of its games. At 525i, both aspects receive the same level of attention and commitment from us. Privacy is not simply a box we tick on a legal compliance checklist — it is a core value that shapes every business decision we make.

2 Personal Data We Collect

525i only collects personal data that is strictly necessary to provide you with a safe, fair and quality service. The following are the categories of data we may collect:

3 How We Collect Your Personal Data

525i collect your personal data through a variety of transparent and lawful means. We always strive to limit data collection to only what is strictly necessary:

• Account Registration: When you register a new account at 525i, you will provide basic information such as your name, email address, phone number, and date of birth. This information is required to open and verify your account.
• Identity Verification (KYC): To meet security and compliance requirements, 525i may request a copy of identification documents such as your MyKad to verify your identity, particularly when you make withdrawals exceeding a certain limit.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), or withdraw your winnings, the relevant transaction details are automatically logged for record-keeping and security purposes.
• Platform Usage: When you play at 525i – whether slots such as Extra Stars, Medusa or The Warriors, or Live Casino titles such as Speed Baccarat – your game data is logged for operational, security and Responsible Gaming purposes.
• Communications with Us: When you contact our support team 525i via Live Chat, WhatsApp, or email, the content of that communication is stored so that we can deliver better service and resolve any issues that arise.
• Cookies & Tracking Technologies: Platform 525i uses cookies and similar technologies to enhance user experience and understand how the platform is used. Further details are available in Section 7.

4 How Your Personal Data Is Used

525i use your personal data only for the following legitimate and stated purposes. We will not use your data for any other purpose without informing you in advance:

1. Service Delivery: To process account registration, verify identity, handle deposits and withdrawals in Malaysian Ringgit (RM), and enable you to access and enjoy all games at 525i.
2. Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-account use, and any activity that violates our Terms & Conditions 525i or Malaysian law.
3. Responsible Gaming: To monitor your gameplay patterns and enable 525i identify early signs of problem gambling, and ensure that responsible gaming tools such as deposit limits and self-exclusion function effectively.
4. Important Communications: To send important account-related notifications, such as transaction confirmations, security alerts, changes to terms, or promotional information you have agreed to receive.
5. Customer Support: To enable the support team to 525i in Bahasa Malaysia helps you resolve any issues or queries you have regarding your account or gaming experience on the platform.
6. Platform Improvement: To analyse usage patterns in aggregate (not individual) form, helping us understand how Malaysian players use 525i and make meaningful improvements to the platform.
7. Legal Compliance: To fulfil legal and regulatory obligations applicable in Malaysia, including complying with any lawful request from the relevant authorities.

5 Data Sharing with Third Parties

525i does not sell, rent or trade your personal data to any third party. However, in certain very limited circumstances, 525i may need to share some of your data with the following parties:

• Payment Service Providers: Required transaction information is shared with recognised payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks) solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict data confidentiality agreements and their own privacy policies.
• Game Software Providers: Minimal and necessary game data may be shared with game software providers who supply the game titles available on 525i, solely for the technical operation of those games. This data does not include your full identity information.
• Legal Authorities: 525i will disclose your personal data to Malaysian authorities when required to do so by a court order, warrant, or other lawful request from a law enforcement agency. In such situations, 525i will endeavour to notify you in advance unless prohibited from doing so by law.
• Independent Audit Body: Independent auditors who verify RNG and game fairness 525i may access highly limited technical data that cannot be linked to the identity of any individual player.

6 Data Security Measures at 525i

525i implement a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All communications between your device and the 525i is encrypted using 256-bit SSL/TLS protocols, ensuring that data transmitted cannot be intercepted or read by unauthorised parties.
• Encryption of Data at Rest: Sensitive data such as financial information and identity verification documents are encrypted when stored in the database 525i, not only during transmission.
• Multi-Layer Access Control: Access to member personal data is strictly limited to staff who require it for legitimate operational duties only, with multi-factor authentication (MFA) enforced for all personnel with system access.
• Continuous Security Monitoring: System 525i monitored 24 hours a day, 7 days a week to detect any suspicious activity or intrusion attempts. Any anomalies are promptly identified and addressed by our security team.
• Regular Security Audits: 525i conduct regular security audits by independent cybersecurity experts to identify and address any system vulnerabilities before they can be exploited.
• Incident Response Plan: 525i has established incident response procedures in the event of any security breach, including recovery measures and notification procedures for affected members and relevant authorities.

7 Cookies & Tracking Technology Policy

Platform 525i use cookies and similar tracking technologies to enhance the user experience, maintain security, and analyse platform performance. The following are the types of cookies we use:

You can manage your cookie settings through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the 525i and your overall gaming experience.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding your personal data held by 525i. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the 525i via email at [email protected] or through Live Chat on the platform. We will process your request within 14 business days. For complex cases, this period may be extended to up to 30 business days, and we will notify you if this is the case.

9 Data Retention & Deletion

525i retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by Malaysian law. Our general retention policy is as follows:

• Active Account Data: For as long as your account remains active at 525i, we retain all relevant personal data to ensure smooth and secure account operation.
• Data After Account Closure: After an account is closed, 525i may retain some of your data for as long as required by Malaysian law — typically between 5 and 7 years — for legal compliance, dispute resolution, and fraud prevention purposes.
• Financial Transaction Data: Deposit and withdrawal transaction records in RM are retained for a minimum of 7 years, in line with Malaysian financial regulatory requirements. This data is necessary for audit and compliance purposes.
• Security Logs: Access logs and security activity records are typically retained for 12 months for the purposes of threat detection and investigation where required.
• Support Communication Data: Records of communications with the support team 525i are retained for 3 years to enable us to deliver consistent, uninterrupted service and to resolve any disputes that may arise.

Once the relevant retention period has expired, 525i will securely delete or anonymise your personal data using methods that ensure it cannot be recovered.

10 Changes to This Privacy Policy

525i reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When changes are made to this Privacy Policy, the following procedures will be observed:

• The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent changes.
• For material or substantive changes that affect how we use your personal data, 525i will send a notification to your registered email address or via in-platform notification at least 14 days before the changes take effect.
• For minor changes that do not affect your substantive rights, we will update this document without prior notice, but will reflect the update date accordingly.
• Continued use of the platform 525i after the updated Privacy Policy takes effect will be considered your acceptance of the latest version of the policy.

11 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how 525i handle your personal data, please contact us through any of the following channels. Our team is Bahasa Melayu-speaking and ready to assist you wholeheartedly:

• Privacy Email: [email protected] – Use the subject line "Privacy Enquiry" to help us prioritise your request. We will respond within 2 hours during operating hours.
• Live Chat: Available 24 hours a day, 7 days a week, directly within the platform 525i. Typical connection time is under 2 minutes.
• WhatsApp: Contact our support team 525i via WhatsApp in Bahasa Melayu at any time that is convenient for you.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for enforcing the PDPA 2010 in Malaysia.

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