525i Terms & Conditions – Terms of Use for Malaysia's Online Casino Platform

1 Definitions & Interpretation

In this Terms & Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "525i" or the "Platform" refers to the website, mobile application, and all services provided under the 525i brand, accessible via the official domain 525i.my.
• "Member" or "Player" refers to any individual who has registered an account with 525i and are 18 years of age or older.
• "Account" refers to a personal account opened by a member upon completing the registration process at 525i.
• "Account Balance" refers to the total cash balance available in a member's account 525i for use in gaming activities, excluding bonus credits that have not yet met the wagering requirements.
• "Bonus" refers to any free credits, free spins, cashback, or other promotional offers granted to a member 525i subject to the terms and conditions specified.
• "RTP" refers to Return to Player – the expected percentage of wagered funds returned to players over the long term for each game at 525i.
• "RNG" refers to Random Number Generator – a technology system that ensures the outcome of every game at 525i is completely random.
• "Wagering Requirements" refers to the number of times a member must wager the bonus amount before the funds can be withdrawn from the account. 525i.
• "RM" or "MYR" refers to the Malaysian Ringgit (MYR), the official currency used for all transactions on the platform 525i.

2 Eligibility & Account Registration

To register and use the platform 525i, you must satisfy all of the following eligibility requirements without exception:

1. You must be 18 years of age and above on the date of registration. 525i reserves the right to request age verification at any time and to freeze or close any account that is unable to confirm its age eligibility.
2. You must be domiciled in or physically located within Malaysia when using the platform 525i. Accessing the platform from outside Malaysia may be subject to additional restrictions depending on the laws of the relevant jurisdiction.
3. You are not currently on a self-exclusion list and have not been prohibited from using any online gambling platform by any relevant authority.
4. The information you provide during registration must be truthful, accurate, and up to date. Falsifying personal information may result in account termination and forfeiture of any winnings.
5. Each individual is only permitted to hold one account at 525i. Holding multiple accounts is strictly prohibited and may result in all associated accounts being terminated without notice.
6. Account 525i is personal and non-transferable, and may not be shared or used by any party other than the registered owner.

3 Deposits, Withdrawals & Financial Transactions

525i only accepts deposits and processes withdrawals through legitimate payment methods recognised in Malaysia. All amounts are in Malaysian Ringgit (RM).

Accepted Deposit Methods:

• Touch 'n Go eWallet – instant processing
• GrabPay – instant processing
• Boost – instant processing
• ShopeePay – instant processing
• DuitNow – instant processing
• FPX via Maybank2u – within 15 minutes to 1 hour
• FPX via CIMB Clicks – within 15 minutes to 1 hour

Deposit Terms:

• The minimum deposit is RM30 per transaction.
• All deposits must originate from a bank account or e-wallet registered in the member's own name 525i as the member's registered account. Third-party deposits are not permitted.
• 525i does not charge any fees for deposits. Any charges that may apply come from the payment service provider and not from 525i.

Withdrawal Terms:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to the same account or e-wallet used for the original deposit. This is a security measure to prevent fraud.
• For withdrawals exceeding RM5,000, 525i reserves the right to request additional identity verification before processing any transaction.
• Funds derived from bonuses that have not yet met the wagering requirements cannot be withdrawn until those requirements are fully satisfied.
• 525i does not charge any withdrawal fees. The full amount you withdraw is the full amount you receive.

4 Bonus & Promotion Terms

All bonuses, promotions, cashback offers, and special deals offered by 525i subject to the specific terms stated alongside each respective offer. The general conditions applicable to all promotions are as follows:

• Each bonus carries wagering requirements that must be met before the funds can be withdrawn. The applicable wagering requirements are as specified in the relevant bonus terms (e.g., 20× or 30× the bonus value).
• The welcome bonus may only be claimed once only by every new member 525i. Attempting to claim the same bonus more than once through multiple accounts is a serious breach of our terms.
• 525i reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Players who are actively fulfilling wagering requirements for a specific bonus will be given a reasonable period to complete those requirements.
• Bonuses cannot be transferred between accounts or to other members. A bonus is exclusive to the account it was awarded to.
• Any activity suspected of being aimed at abusing the bonus system 525i – including but not limited to the use of multiple accounts, low-risk betting strategies aimed solely at fulfilling wagering requirements, or collusion between players – may result in bonus forfeiture and account closure.
• In the event of a dispute regarding bonus terms, the decision of 525i is final and binding.

5 Game Rules & Fairness

525i offers a wide range of games including video slots, live casino, baccarat, and more. All games operate in accordance with the following rules:

• All games on 525i uses an independently audited RNG (Random Number Generator) system certified by recognised testing bodies. This ensures that the outcome of every round or hand is completely random and cannot be manipulated.
• The RTP (Return to Player) value for each game is as stated on the respective game page. This figure represents a long-term average and does not guarantee any specific return within a single gaming session.
• Any technical fault, disconnection, or system failure occurring during gameplay will be handled in accordance with our fair play policy 525i. Should a game result be unverifiable due to a technical issue, the wager in question will be returned to the player.
• Players are not permitted to use any software, bots, or automated tools to play games on 525i. Use of such software may result in account closure and balance freezing.
• The results of all games on 525i are final once a round or hand has been completed. No appeals will be entertained regarding game outcomes except in cases of verifiable technical failure.
• The minimum and maximum bet limits for each game are as displayed within the respective game interface and may change from time to time at our discretion. 525i.

6 Member Conduct & Prohibitions

As a member 525i, you agree to uphold the following standards of conduct in all interactions with the platform and the player community:

• You must not attempt to cheat, manipulate, or exploit any technical vulnerabilities within the 525i.
• You must not use the platform 525i for any money laundering activities or other unlawful financial activities.
• You must not share your account login credentials with any other party or allow another person to access your account.
• You must not open multiple accounts on 525i or attempting to re-register after an account has been terminated.
• You must not use any abusive, threatening, or harassing language when communicating with the support team 525i or other players.
• You are solely responsible for ensuring that your use of the platform 525i is to comply with the laws applicable in your jurisdiction.
• You acknowledge that playing with 525i is entirely your personal choice and you will not hold 525i for any financial losses incurred.

7 Account Suspension, Closure & Termination

525i reserves the right to suspend or close any member's account, with or without prior notice, under the following circumstances:

• Breach of any terms and conditions set out in this document.
• Reasonable grounds to believe an account is being used for fraud, money laundering, or any other unlawful activity.
• Failure to provide the required identity verification documents within the specified timeframe.
• Requests from relevant legal authorities.
• Discovery that a member does not meet the required age or domicile eligibility criteria.
• Holding multiple accounts or attempting to re-register after an account has been terminated.

Should an account be closed for legitimate reasons (not due to a breach of terms), any remaining cash balance in the account (excluding bonuses that have not yet met wagering requirements) will be returned to the member via the original payment method within 5 business days.

Members may also request to close their own account at any time by contacting the support team 525i. Any balance that meets the withdrawal requirements will be processed as normal before the account is closed.

8 Liability Limits & Disclaimer

525i provides the platform on an "as-is" basis and makes no express or implied warranties regarding its continued availability, the accuracy of information, or its suitability for any particular purpose. The applicable liability limits are as follows:

• 525i is not liable for any loss or damage arising from technical failures, service disruptions, cyberattacks, or circumstances beyond our control (force majeure) that affect the operation of the platform.
• 525i is not responsible for the personal financial decisions of members arising from their gaming activity on the platform. Each member bears full responsibility for their own decisions.
• Should a technical error result in an incorrect winning amount being credited to a member's account, 525i reserves the right to correct such errors and recover any amount that was incorrectly credited.
• Maximum liability 525i to any member under any circumstances shall not exceed the total amount deposited by that member within the 30 days preceding the claim.

9 Intellectual Property Rights

All content on the platform 525i – including but not limited to logos, graphics, user interfaces, text content, game names, and software – are the exclusive property of 525i or the relevant licence holders and are protected under Malaysian and international copyright and intellectual property laws.

• Member 525i are not permitted to copy, distribute, modify, republish, or use any part of the platform's content for commercial purposes without prior written consent from 525i.
• The name "525i" is a registered trademark and may not be used without authorisation.
• All games available at 525i are software licences belonging to their respective game developers. Any attempt to copy, reverse-engineer, or exploit game software constitutes a serious violation and may result in legal action.

10 Changes to Terms & Conditions

525i reserves the right to modify, add, or amend any part of these Terms & Conditions at any time. Changes take effect immediately upon being published on this page.

• For changes that are material or substantive in nature, 525i will endeavour to give members advance notice via their registered email or in-platform notification at least 7 days before the changes take effect.
• Continued use of the platform 525i continuing to use the platform after any changes to the terms take effect will be considered your acceptance of the updated terms.
• The "Last Updated" date at the top of this document will always reflect the date of the current version of these Terms & Conditions.
• It is the member's responsibility to check this page periodically to ensure they remain up to date with the latest terms 525i.

11 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the platform 525i will be resolved through the following mechanism:

• In the first instance, disputes will be addressed internally through the support team 525i. Members are encouraged to contact us first before taking any further action.
• If internal resolution is unsuccessful, both parties agree to refer the dispute to binding arbitration in Malaysia.
• The courts of Malaysia shall have exclusive jurisdiction over any legal claims relating to the platform 525i.
• 525i operates in compliance with all applicable laws and regulations in Malaysia, including the Personal Data Protection Act (PDPA) 2010.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of the 525i, our team is available to assist you at any time:

• Email: [email protected] – Response within 2 hours during operating hours
• Live Chat: Available 24/7 directly within the platform 525i
• WhatsApp: Reach our Bahasa Malaysia-speaking support team anytime

You may also refer to the following related documents for more information: